not recognizing metamask address

I just recently made a metamask account and I am trying to transfer some tokens from crypto dot com to my metamask and it keeps giving me the " invalid address" notification. Despite scanning it with my phone and manually typing it in, it still will not recognize my address. The kicker is, shibaswap was able to link up to it with zero problem. I literally have ran out of options on why this isnt working at this point and hoping somebody could please help me out with this issue.