Thank you for the high praise for @allen! We do our best to respond as quickly as possible. Due to the exponential growth MetaMask has seen recently, it’s often difficult to do so.
Well done in staying vigilant against fake support accounts and email addresses. You can find a list of our official support platforms here.
Of course you can post here on our community forum for assistance from our community of users as well. Remember: NEVER give your seed phrase or private keys to anyone for any reason.