Date of birth mis match error

Support NFTs
1

Hi everyone, I’m new and I can’t register to make my card on MetaMask. I get an error “date of birth mismatch”.

The thing is, my date appears to be written correctly and everything, but it still fails and won’t let me continue. I’m not the only one—I know of at least two other people who are experiencing the same issue.

Is anyone else experiencing this?

2

Hi and thank you for reaching out about this issue.

I would recommend reaching out to our support team at https://support.metamask.io/ by using the “Contact Support” button there and let them know about this error you’re encountering. They will be able to take a closer look into what might be causing it to appear.

3

I’ve already contacted them and they’ve redirected me to MetaMask @cl-cards.com since nothing has worked—not clearing cookies, not uninstalling and reinstalling the app, and not even turning my phone off. The problem is that right now they haven’t given me a concrete answer.

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4

As their reply mentions they are investigating this and they’ll get back to you as soon as possible. Please wait to hear back from them, we appreciate your patience an understanding. :grinning_face: :hot_beverage:

5

Good morning, I know you’re saying to wait a bit, but I’ve already been waiting for several days and, besides, I know other users who are experiencing exactly the same thing.

6

They will get back to you as soon as they are able to, just like they mentioned. The issue is being looked into, if you do know other people that are facing the same issue please ask them as well to reach out to our support team at https://support.metamask.io/ by using the “Contact Support” button.

7

Today they called me to notify me and I was able to advance past that step, but now I find that I can’t move forward from the next one (filling in the address) since the next button is not working.

8

Did you reply to the email from MetaMask @cl-cards.com and tell them you have another issue now?

9

Yes, I’ve sent them another message that the next step is failing again and I haven’t received a response.

Now the next step isn’t working, the next button doesn’t do anything

10

What version of the app do you have? You might need an update. I’ve seen this issue a few times in versions before v7.60. (The date is expected to be in YYYY-MM-DD format; earlier versions sometimes imported the date format incorrectly from some providers)

11

It’s no longer the date, my version is 7.67.3 (3901)

12

I’m consulting with the team to get more ideas on what could be causing this. Keep an eye on your email for updates from the Card team directly; it might arrive before an update here. Since we can’t request many details here, it will probably be easier to resolve this through the ticket.

13

Try it now, it should work correctly for you.