I want to thank the person who brought up this issue earlier. I’ve been trying to understand why my available forced exit rewards, which include my validator staked amounts, have been significantly less than expected and to be honest, support has been horrendous other than to admit they are aware of the issue and will reimburse me in the coming days.
I’ve requested that they immediately state the full amount that is owed, that I have a prompt timeframe for repayment, and for them to give me my support ticket number. I have not received a reply from the 2 support agents I’ve been talking to in 3 days and considering the amount I’m owed, I am extremely disappointed and upset.
I don’t understand how a fellow staker already figured out what happened, but support is MIA for 3 days and isn’t being transparent. To summarize, the 10% fees were incorrectly applied to the validator amounts instead of just the reward amounts. I did the math and the user is absolutely correct.
I understand there are a lot of stakers that may be experiencing this issue, but support needs to be ramped up to adequately address people who are missing funds. This is a difficult situation to be in and I’m not trying to be an alarmist, but a statement absolutely needs to be made about what has happened so that we have peace of mind that we will be reimbused what we are owed in full. Unfortunately, MM has chosen to downplay this to the detriment of the stakers who have trusted them. All I’m asking for is honesty and understanding. Nothing less.
Give me a like if you’re experiencing the same issue in your dashboard.
Thank you for sharing your experience and bringing this issue to the community’s attention. I understand how concerning the situation can be.
We appreciate you taking the time to explain what you’ve observed. Please continue following up with the support team for clarification and updates.
I will also escalated this to the team and hope this gets resolved as soon as possible.
Hi @shakedog2947 - I’d like to confirm, are you reaching out to support through https://support.metamask.io/ ? Please do not post any personal info from chat on the forum. Thanks!
Yes. I can confirm that. My replies came from Emma (who is “in charge of my ticket”, but I never got the actual number) first and then later, from Kenny. Both from support@metamask.io. I’m going on 4 days without a reply from either of them now.
Hello, they are probably still reviewing it, but if you want to make sure, you can send another message to support through the same ticket so they can provide you with more info.
That’s great! Yes, some tickets can take a little longer, but support will respond soon. If you haven’t received a response by tomorrow, please come back and I’ll pass this on to the team.
I got a reply from Xavier today that everything has been sorted out and I can withdraw my fully expected amount, however, that was not the case. I’m still short the exact amount that has been missing. It’s pretty crazy to get an email that says all is good and then when I get home, I confirm that nothing has changed. I do have faith that this will get resolved, but this entire experience leaves much to be desired. I hope everything will be resolved soon.
Hey @shakedog2947, you should have received a follow-up response to your support ticket. Please continue to communicate with our Support team via your support ticket, and we will be sure to resolve the issue.
Hello and good news! Much thanks to Kenny for getting me “across the finish line”. My issue has been resolved and all is good now. I also want to thank support here on the message board for doing their best to assist me as well. These last 10 days have been very frustrating and upsetting to me and I’m very glad to be able to put it all behind me now. :)
