ETH sent from Wirex to Metamask haven´t arrived

I need help with a transaction from Wirex to Metamax for a transaction which never arrived.

From what I have learned today, some wallets and/or exchanges may not support ETH transfers from Wirex. I hope the administrators can manually identify such transactions and perform a force settlement what will reflect in the balance of Metamax where it was sent.

Thank You in advance for your help and let me know what info do I have to provide in order to get help