Failed Transfer Polkamon from Metamask to Gate.io

Hello,

I have bought Polkamon with my Metamask on Pancakeswap on the Binance Smart Chain network. Then I have send the Polkamon through the Binance Smart Chain network on gate.io yesterday (21 May 2021) but the Polkamon did not arrived on my gate.io wallet 12 hours later.

Is it possible to find my Polkamon send ?

Thank you very much for your help