Failure to deposit digital currency

Support Sending and Receiving Tokens
1

Hello
I transferred my ethereum token but it has not been deposited to my MetaMask wallet, what should I do?

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Hi friend! If you are comfortable with sharing your address, then we can take a look.
If not, then do the following:

  1. Find the block explorer to the chain you used to transfer the ETH token. Enter your address and see if the transaction went through and funds have been sent to your address.
  2. If funds have been sent to your address on block explorer but the token doesn’t show on MetaMask then take a look here on how to add the token to your wallet so it shows up: https://support.metamask.io/hc/en-us/articles/360015489031-How-to-display-tokens-in-MetaMask

Please try to provide as much information as possible in the future for us to be able to assist you.

NOTE: NEVER SHARE YOUR PRIVATE KEY OR SEED PHRASE.

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0x2C9d4e2Cf6181A6E2bC4ABa7B98eF53792B029ab

Hello
I have sent you the desired address, thank you

5

Thank you.

Which network did you use and which token was sent to you on that specific network?

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ETH token

We sent the ETH token itself

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Hello @arv3760

I just checked your wallet address on debank, there is not recent transaction. The last transaction from this wallet was on 2022/06/26.
Can you also mention from where ( CEX, source chain) did to transfer to to which destination chain ?
Also, I cannot see any pending transaction on block explorer. If its pending on wallet itself, try to clear your account activity https://support.metamask.io/hc/en-us/articles/360015488891-How-to-clear-your-account-activity-reset-account

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