I try Buy ETH with Transak

Hi Metamask team, i try buy ETH with Transak everytime i have an issue.

You have an open order. Please resolve this first before placing a new order.

I try to resolve issue, and everytime your app tell me :
cancelReason is a required argument.

So i click on cancel order. but nothing to do.

I see i have a transfert in process, but i more of 1-2 days for now, it’s 4 day.

Can you hepl me please?