When I sent USDC from MetaMask to Coinbase it was transferred to BscScan records because I sent to ETH network on Coinbase instead of Binance. When I tried to get help to fix this … I was told to contact MM support because the address on Coinbase matched the records on MM BUT the address (receiving) in the BscScan records show another address?
Don’t match up.
While I understand I can’t send coins meant for BSC to ETH, I DON’T understand why the official record of the transfer on BscScan does not show the receiving address I used in the transaction and does not match MetaMask records or Coinbase? Since I have no idea who owns that address I cannot recover the money.
Reach out to MetaMask’s help desk so they can get transaction IDs from you and look into this. You can access Help Desk through your browser extension or mobile by going to menu > support > choose ‘Start a Conversation’ blue bubble. Or, you can go to support.metamask.io and click the blue ‘Start a Conversation’ bubble.
Remember that nobody, including support, should ever ask for you to provide or verify your Secret Recovery Phrase (SRP). They also will not ask to connect to your device. Never share your SRP, this includes never inputting it on a form or website (including pop-up windows).
If you are saying the address you plugged in “send to” isn’t the same as what you originally put, you’d want to contact Help Desk for this.
However, if you sent USDC on BSC to Coinbase ETH address, there unfortunately is no way to reverse. Coinbase would have to be willing to go in an access funds. If they added BSC, you’d be able to access. This MetaMask Knowledge Base article dives into this:
One small side note, you want to be really careful with sharing your name or info on any site, especially when it comes to sites that are connected to things of value (like MetaMask, your bank, etc.). Social engineering scams are getting better and better, so remaining anonymous on various forums, social platforms, etc., is key.
If you ever get a pop-up asking for you to input your Secret Recovery Phrase (even if it looks like it’s from MetaMask) do not follow it. Also, MetaMask will never email you for verification.
