Internal error after update

Hello,

After the 13.13.0 update I’m not able to open my wallet (internal error) and I have an infinite wheel spin in the tab chrome-extension://nkbihfbeogaeaoehlefnkodbefgpgknn/home.html#onboarding/unlock

I’m running on MacOS and I’ve tried many things (disable addon, reboot, clear cache,…) but nothing works.

I am currently in contact with customer service (a bot, no human…), but after 90 minutes, I am losing patience.

Thx for help

We need more information from you so that our team will be able to take a more in-depth look at what might be the issue.

The CS live chat bot can take you to create a ticket which will be handled by our support team members. So please again contact support at https://support.metamask.io/ by using the Contact Support button. It will give you an automated response at first, but insist and you should be able to contact the support team.

The last option is to reinstall MetaMask wallet :slight_smile: do you have a seed phrase written down?

If not see this: