Missing ETH & SLP from Metamask to Ronin although block it states successful

Support Sending and Receiving Tokens
1

Dear support team,

I transferred ETH & SLP from Metamask into my Ronin wallet and both the Ronin wallet and both the chain explorer states that the transaction is successful on Ronin’s and Metamask’s side. However, the tokens did not appear in my Ronin wallet. Please help. Much appreciated.

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3

Hello Dominic,

I deposited 1.1 ETH into my Ronin wallet on the 26/7 (0x9cb7110c4ccf603adff4f71cc9b2f143375c6cf027799d5f5bc41bfea19c52b9), 0.4 ETH on 27/7 (0x4a3c698d1a19f5f4b5bc77d1e42026886c98f07a09bb88f703e565b413d83acb) and 3,825SLP (0xaf0f5b71df7714d7292404a0ea43fd22510ca847db11f2c9e0caf013db686ab9) on the 27/7 as well but it is not reflected in my Ronin wallet. Thank you very much for your kind assistance. Are they stuck somewhere? Weird they were deducted from my metamask but not reflected in Ronin

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5

ronin:9ef4f0bc7118a45891a28b47ea67e553bbf645e9

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8

What do you mean they’re not available? Other transactions I did they appear fine and was able to use them on Ronin

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10

I tried uninstalling Ronin from my wallet and reinstall and input the seed. Still didnt appear

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12

How can I do that with ronin? Any guides my friend?

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14

Yes I do, I have done that with my seed. But it’s still the same, the missing tokens is not appearing

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