Money transfered via Transak but transaction transpired | No money received

Support General
1

Hi all,

I have initiated a transfer from my bank account via Metamask and Transak. I have completed the bank transaction with the reference code provided by Transak. When I switched back from my banking app to Metamask / Transak, the app didn’t show the transaction screen anymore but led me to the start screen. Hence, I was unable to click on the confirmation that I have submitted the money. Later on I received the mail from Metamask that my transaction expired. I have done the bank transfer and it has been debited on the 3rd of May, so far no money has arrived. How can I solve this?

2

Same problem here, says failed but I have made the bank transfer and it has left my bank account over an hour ago.

Can metamask team help please me aswell

3

now resolved, had to go through as if was going to deposit more money