NFT Image Not Loading on MetaMask Android App

[Y.Kita]

I am experiencing an issue with the MetaMask Android app where NFT images are not loading.
Interestingly, the same NFT image loads correctly on the MetaMask iOS app.
Both devices are running MetaMask version 7.40.0 (1553).
How can I resolve this discrepancy between the two platforms?

[Coffee7643]

Hi there @Y.Kita please reach out to the support team to raise this issue with them following the instructions below:
Visit https://support.metamask.io/ Select the “Contact Support” button under Start a Conversation bubble (like in screenshot). Chat with support may take several seconds to load. If it does not load, please try another browser. You do not need to open a ticket on the same browser as MetaMask, so you can try multiple browsers easily. A bot will initially try to help you, but you will get connected to live support if bot cannot assist.

Thank you

[Vex]

You can successfully add the NFT to your extension wallet, however, you need to consider that not all NFTs will be displayed on the wallet, which can be due to multiple reasons such as their format, and the data of the same token, but there’s nothing to be worried about, since you do have the NFT and it shows on your side, the only thing is that it doesn’t load the image, I hope this makes sense for you!