Nft is metamask app but not in metamask portfolio

I followed the support and identified the nft transaction on my address on etherscan:
“In these cases, please wait a short while. If you’ve already been waiting a significant time,and you can
verify on a block explorer
that the NFT is in your account, please get in touchwith us via the ‘Submit a Request’ button at the top of the page.”

I can not find the ‘submit a request’ button, it is not at the top of the page. What should I do please?

1 Like

hi @0bfd89e7b0d599132e31 , welcome to MetaMask community. :fox_face:

I’m not sure if this is what you mean? when we click on it we see the ‘Submit a Request’ page.


Thank you very much :slightly_smiling_face:

However, how do you reach this page? What are you clicking on? Could you send the link please? This is actually my problem, I can not reach the page you are showing. Thank you and have a nice day :slight_smile:
Best Regards,


hi click here to open the portfolio page, you can find the Contact button on the left.


It is great, thank you so much! It seems stupid now that I know but I could not find this portfolio “button” that was mentioned everywhere. You have been helping me greatly, thank you very much!