If you’re still not able to find your tokens, get in touch with our support team.
We ask people not to share personal details (like a wallet address/txn hash) on socials.
On the private support chat, we can have you share them. Which allows us to take a look into the account, and try to help sort out whats going on “under the hood.”
(security note. While nothing nefarious can be done with only a wallet address/txm hash; anyone can see your history and holdings with that info. So we ask people not to share them to keep your anonymity. If a scammer knows you hold large amounts, it can make you a target for scams)
Settings (gear icon on mobile, 3 dots menu on extension) > Support
Or from the web https://support.MetaMask.io > ‘Start a Conversation’ button. The bot will ask a few questions to get you routed to the right team in support.