Swapping eth for cphx says completed never received tokens

I did a trans action over an hour ago and it says completed, my eth is missing from my wallet, but never received my crypto phoenix. Any advice?

Please make sure you have added the tokens as a custom token in order to view them:

viewing tokens in metamask

I’ve got it added to metamask, I can see my amount that hasn’t changed. My eth went down, but my cphx remained the same. Please advise

Please open a support ticket so we can take a look.

Please advise how to do so, I’ve looked all over and can’t quite figure it out