User's Safety and security questioned

So i just been hacked and submit a request to metamask support, but i had read a lot of hacked/scammed users didnt get theis assets back, and justice is not served, how can we all be safe with metamask,im sure a lot of users are new to this and still learning here like me, please metamask give us security and safety for our assets we chose to use this wallet because we thought that our assets would be safe and secure from phishing/scam and or hacking, please give us justice, safety and security for us and our assets.