Withdraw from OKEX to METAMASK Wallet issue

Support General
1

Hello all,

I transferred USDT to my MetaMask yesterday. The funds were debited from OKEX account, but did not appear on my MetaMask Wallet.

I will write the steps that I’ve done to make sure that I did nothing wrong.

On OKEX:
Select currency
USDT
Withdrawal method
On-Chain
Select the USDT withdrawal network
USDT-OKExChain
Please confirm the network you wish to use is USDT-OKExChain.

On MetaMask:
I simply copied the public address.
Note: Under the “Wallet” stands “Ethereum Main Network”.

On OKEX:
Address Book
(HERE I PASTE THE ADDRESS)
Amount
450 USDT
Service Fee
5.0032 USDT

After that I submitted it. And still no USDT on my wallet. Could you please help me?

Today, after 24hrs from the transfer, I added the OKExChain Mainnet Network on MetaMask. Still no 0 USDT.

What should I do. I sent this issue to support but they said:

it may take up to 7 days until getting a reply

I would be grateful for any help and tips.

Thank you in advance.

Best regards,
Laith

2

Any updates? Please review my issue. It’s been 17 days since I made this ticket and no respond yet. Thank you in advance.

3

Hi Laith, you added contact address 0x382bb369d343125bfb2117af9c149795c6c65c50 ?

USDT
USDT353×517 9.27 KB

1 Like
4

Hi Bobby, do you mean before I made the transaction or after?

5

After :slightly_smiling_face: take a screenshot OKExChain Mainnet settings

2 Likes
6

OMG Bobby, you made my day! Thank you bro! I added the address you gave me and now my USDT Tokens are there!

2 Likes
7

hehe super :smiley: :+1: nice

1 Like
8

Stay safe and have a great day man :heart_eyes:

1 Like
9

Thanks :slightly_smiling_face: have nice day

1 Like
10

hi @Laith @Bobby good day!

I have same issue here, I transferred ETH to my METAMASK yesterday. The funds were debited from OKEX account, but did not appear on my METAMASK Wallet.
On OKEX:
Select currency
ETH
Withdrawal method
On-Chain
Select the USDT withdrawal network
ETHK-OKExChain

On METAMASK:
I simply copied the public address.
Note: Under the “Wallet” stands “Ethereum Main Network”.

After that I submitted it. And still no ETH on my wallet. Could you please help me?

11

Hi @lancewu

:one: Add OKExChain Mainnet :point_down:

https://vpsfix.com/15693/add-okexchain-mainnet-metamask/
https://www.youtube.com/watch?v=qWLpp6UtkHE/

:two: Open https://www.oklink.com/okexchain
Enter your ETH address :upside_down_face: and search Contract address: your ETH
Copy this contact address and click Add token - Token Contract Address…

12

Luigi thanks for your help on this issue, your support is more quickly than metamask’s customer service. For Step 1, it’s quite easy, but Step 2 is bit difficult for fresh people, here i add some extra steps for Step 2.

:two: Open https://www.oklink.com/okexchain

  1. copy your wallet ETH address “0x…” and paste it into the Search Bar with “Address/Transaction/Height” words
  2. on the search result page, click the KIP20 trading tab, you will see the transaction history.
  3. click the ETHK link under the Token column, you will review the ETHK Contract address: 0x… on the right of the page, copy it.
  4. Click to metamask extension on chrome, click the Add Token button, fill the form as following:
  • Token Contract address: paste the ETHK Contract address: 0x…
  • Token Symbol:ETHK
  • Decimals of Precision:18
    Go next step, you done, please wait for a moment, you will review your assets.

Thanks again for @Luigi 's instructions, you made a better world.

1 Like
13

@lancewu Glad you have resolved it :upside_down_face: :+1:

14

@Luigi hey man! i recently made a transaction of 962 USDT to my wallet but it was sent in KIP20 token. I need help on how to swap it

15

@Luigi https:// prnt.sc/15mwhs4

16

Hi @tulio sorry I’m not using OKExChain :upside_down_face:

Maybe through OKEx Bridge:

https://www.okex.com/academy/en/guide-to-okex-cross-chain-gateway
17

Hi Lancewu. Successfully Transferred some Eth from Okex to Metamask using the steps above. Do you have an idea on how can i move or transfer if back to Etherium Mainnet from OKExChain Mainnet on Metamask extension?

1 Like
18

hi, I have the same problem, did you find a solution?

19

meybe the same issue On okex I sent eth to my wallet address via ERC20 and looked it up via etherscan and it did, but on MetaMask the balance was 0? My address is 0xe3c6a1603dfe67d33b75c76e07cabf623f5b1db3

21

Hello @whisper218 and welcome to the MetaMask community,

As I can see on the blockchain explorer you received ETH from OKEx 9 days ago and then today they were transferred away to another public address. Is this the amount you were looking for and could not see in your wallet?

SCR-20221004-efh
SCR-20221004-efh2846×598 133 KB

4 Likes