Withdraw not received

Support Sending and Receiving Tokens
1

Dear all,

I withdraw 5,086.68 USDC from Ascendex and sent to MetaMask through the Matic Network. In my “Deposit & Withdrawal History” it says that it was successful, however I do NOT have them in my MetaMask wallet. PLEASE HELP ME ASP.

I contacted the Customer Service of Ascendex and they confirmed that the Withdraw is successful, Still I DO NOT have the 5,086.68 UCDC in my MetaMask wallet, neither in Matic network nor in any other network.

Marco

2

@MarMar91 Thank you for taking the time to participate in our growing community. Please read the below and delete before posting.

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*** Do** not share your seed phrase/ secret recovery phrase with ANYONE , both in private or public.

  • Do not share any information that will associate your wallet identity (transaction ID/hash or account address) to your email address in a public forum.

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3

@MarMar91 Could you please ensure you’ve added Matic network in Metamask?
If you have already but the issue persists, please open a support ticket with the transaction hash, so we can assist you further.

Thank you

4

Im having an issue with a usdc transfer too. Can you help?