Withdraw not received

Dear all,

I withdraw 5,086.68 USDC from Ascendex and sent to MetaMask through the Matic Network. In my “Deposit & Withdrawal History” it says that it was successful, however I do NOT have them in my MetaMask wallet. PLEASE HELP ME ASP.

I contacted the Customer Service of Ascendex and they confirmed that the Withdraw is successful, Still I DO NOT have the 5,086.68 UCDC in my MetaMask wallet, neither in Matic network nor in any other network.