Blanck or white screen firefix extension

hello I have a problem, with my metamask, when I open the extension I only get a blank screen, I have 2 accounts but unfortunately I cannot support the recovery phrases of one of them, I know that the solution would be to reinstall the wallet but I would lose the access to account number 2, I wrote to support but I have not had an answer, any solution.
my operating system is ubuntu 21.04 and the firefox version is 1.0

Hey @rapharius, welcome to the MetaMask community! :fox_face:

Thank you for submitting a ticket to our support team, they will be with you as soon as they can.

If you have your Secret Recovery Phrase, and account 2 is not an imported account, then you should be able to access it.

Please refer to this article on our Knowledge Base:

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