Fail with error 'IDO: Allocation crossed

Hello. I ´ve just purchased tokens on Cardstarter. My token allocation appears to have changed to zero, which I understand is correct. My metamask has also had the Ether charge deducted for the tokens. HOWEVER, it says transaction failed -Fail with error 'IDO: Allocation crossed.

What is the situation here? Have I lost my ether and tokens?

Thanks for your support

NEVER SYNC in ANY FORM: QR Codes, seed phrases, secret recovery phrase, private key, etc. NEVER call phone numbers, text Whatsapp numbers, or do video chat with people on this subreddit MetaMask DOES NOT offer customer support in this manner. You WILL BE SCAMMED. ONLY get help from Support. MetaMask .io or community. metamask .io