Funds not showing, tried the basic troubleshooting

Support Sending and Receiving Tokens
1

Hello! I had MATIC token in my BSC metamask wallet. I wanted to transfer it to my ETH metamask wallet. The transaction is successful and I can see it in the transaction hash. However, it’s not reflecting in the wallet. I tried doing the basic troubleshooting techniques: browser cache, I already have bsc mainnet setup, added custom token. All of it didnt work. Please help me. Thank you!

Metamask address: 0xD99E9c888FeF8b2e9BE7179CE6083e93175b6110
Transaction hash: 0x3bc9ac787ed5fcdad71d4e3d70a56abfd45ce40f8b7b5984e1c168104a68f15e

Screen Shot 2021-10-28 at 9.09.52 PM
Screen Shot 2021-10-28 at 9.09.52 PM1920×1254 105 KB

Screen Shot 2021-10-28 at 9.28.40 PM
Screen Shot 2021-10-28 at 9.28.40 PM701×465 22.3 KB

Screen Shot 2021-10-28 at 9.28.42 PM
Screen Shot 2021-10-28 at 9.28.42 PM716×942 21 KB

Screen Shot 2021-10-29 at 12.05.08 AM
Screen Shot 2021-10-29 at 12.05.08 AM1375×718 123 KB

2

Hi @mikiokun easy :grinning_face_with_smiling_eyes: you must switch network to Smart Chain

bsc

Open :point_down: and click on fox :fox_face: icon

matic
matic704×469 57 KB

3

Thank for the reply Luigi! But It’s already switched to smart chain

4

OK open https://coinmarketcap.com/currencies/polygon/ and click on fox icon :fox_face: Binance Smart Chain (BEP20)