I can’t connecte to my wallet

Support General
1

Hi,

I can’t log into my MetaMask wallet. You told me to update it. Big mistake – I updated it and now I can’t log in. my recovery phrase (SRP), I can’t access my wallet. How can I regain access now?

And why I can’t speak woyb support agent the mini don’t work

2

Can you explain in more detail what issue you are having with logging in? Do you know your password to your wallet, and do you have your SRP?

Can you also explain what you mean by mini don’t work? Our support agents are available 24/7 at https://support.metamask.io/

1 Like
3

I don’t know my srp

A few days before the new update, my wallet disconnected by itself. Then, there was a period of about 5 days during which I couldn’t reconnect. MetaMask asked me to update, and after I did the update, I still can’t log in.

4

I can see my wallet on other wallets that were connected to my MetaMask, but my MetaMask is disconnected, and it’s impossible to swap my tokens from the other connected wallets.

5

A few days before the new update, my wallet disconnected by itself. Then, there was a period of about 5 days during which I couldn’t reconnect. MetaMask asked me to update, and after I did the update, I still can’t log in.

I can see my wallet on other wallets that were connected to my MetaMask, but my MetaMask is disconnected, and it’s impossible to swap my tokens from the other connected wallets.

I don’t know my srp

6

Do you know your password?

7

Yes if You mean the code when I opened the app from my phone?

8

But I did the update, so it no longer asks me for a code, but either to create a new wallet or import my SRP.

9

Yes that is your password. If you don’t have your SRP for your wallet you can try recovering it with the vault decryptor. See here on our Knowledge Base:

1 Like
10

Doesn’t work … I can found the processus

11

Can you help me? I try so many think but don’t work

12

There are several steps and it can be a back and forth process, so it would be best if you contact the support team at https://support.metamask.io/ and click the Start a conversation button

This will connect you to a bot at first, answer some questions and it will open a conversation for you with a live agent.