I sent cryptos but didn't appear

[Maurezko]

Hello guys,

I’ve sent today 5 dollars aprox to bnb chain and polygon but never appeared. I check both scan pages and its says that most of the money it’s fee.

Can you help me with this? Thank you

My adress is 0xb4815097169a797e5b80E286a384CF70B2A1A21b

[2Cu4]

Hi friend.
We’ll be able to help you more efficiently if you provide as much details as possible.

How did you transfer the funds? Which bridge? What are the txs of those two transactions?

Bridges charge fees so that might be why you’ve received less funds.

[Maurezko]

Sure! Sorry, It’s my first posting here.

I transfered from Bybit tonight.

Adress: 0x5255E0016b74a591FFd8066f71752713Cb0e353F
TXID: 0xfe6f4eaa89890c5ef00a5ca7744f642bdbe7b0cfc33df4e302599c32726dc902

Polygon

Adress: 0x5255E0016b74a591FFd8066f71752713Cb0e353F
TXID: 0x982bccab12229956fc24d9f5557273d2ce4f494ec23ec7e475df73d707852579

[2Cu4]

No worries! Welcome to the MetaMask forum! @Maurezko

You did receive your funds on your wallet in this tx: BNB Smart Chain Transaction Hash (Txhash) Details | BscScan

You can see here that you received the full amount:

However, as soon as those funds reached your wallet, they were instantly transferred to another wallet in this tx: BNB Smart Chain Transaction Hash (Txhash) Details | BscScan

This is the behaviour we would see from a “sweeper bot” which is what your wallet sadly is infected with (https://support.metamask.io/hc/en-us/articles/12091923128347-Sweeper-bots-scripts). It instantly transfers funds out once an infected address receives them.
I’d strongly encourage you not to send any more funds to your wallet and get in touch with the MetaMask support team.

[Maurezko]

OH There is a solution for this or I’ve lost all my cryptos that I’ve sent today?

[2Cu4]

The funds that have been sent by the sweeper bot can sadly not be retrieved. Sorry about that. Please get in touch with the support team, if you wish to figure out where it went wrong and they’ll also be able to guide you on how to get your remaining funds out of the risk zone.

Please reach out to MetaMask Support.

• Visit : https://support.metamask.io/

• Click the large blue “start a conversation” bubble in the upper middle of page, looks like this:

• This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent.

Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation.

[Maurezko]

Don’t worry, it may happens…

I’ve tried to but it’s bugged I think

Thanks for your help!!

[2Cu4]

I can't access the 'Start a Conversation' button on the Support page

[Maurezko]

Thank you! I have a question, If a create new meta mask account the problem it’s solved?

[2Cu4]

You would have to make a new seed phrase. This new seed phrase would not be affected by the sweeper bot.

Please take a look here: https://support.metamask.io/hc/en-us/articles/360052511372-I-ve-been-hacked-scammed-unauthorized-transactions-on-my-account

Consider reaching out to the mm support team.