@bpomeroy only old MetaMask files 
they can restore your old MetaMask wallet.
But this data can be deleted or overwritten. You would need to a data recovery service or some program.
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Then let’s restore my old walls
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@bpomeroy I still don’t know what browser you have? Chrome or Firefox?
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Original account used Edge but as instructed, I changed to Chrome
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As I’ve said many times, the original account was on EDGE, but as instructed, I changes to Chrome to download the current version.
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Any suggestions on a data recovery service?
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Hey @bpomeroy, I would suggest continuing communication with the technical support team on the open ticket you currently have, and seeing what the best next steps are from them.
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They have been trying to fix this since May with no success. What makes you think they can recover my tokens going forward?
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There is never any guarantee of recovering tokens, but they may be able to provide more clarity and information on the situation for you.
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As I said they have been doing on this for 5 months now, so I’m not optimistic about MM helping me recover my money. Again, is there a data recovery service that you may be aware of that I can contact?
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Not that I am aware of, but please understand that they may not be able to assist you and that you would be contacting them at your own discretion
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OK so you used Microsoft Edge and and uninstalled the wallet from this browser.
You need the old files from the folder:
C:\Users\USER_NAME\AppData\Local\Microsoft\Edge\User Data\Default\Local Extension Settings\ejbalbakoplchlghecdalmeeeajnimhm
You need to look for the old .ldb files that were in this folder.
You can try to restore the folder using Recuva app 
https://www.ccleaner.com/recuva
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