Metamask to BlockFi ETH transfer not showing up

I attempted to send ETH from my Metamask wallet to BlockFi, but it’s not showing up on BlockFi. I contacted BlockFi support, but they said I needed to contact Metamask because it has something to do with the smart contract. So I contacted Metamask support 10 days ago, but still no response.

The transaction shows as successful from Metamask to BlockFi on Etherscan, so I’m pretty sure my ETH is sitting out there somewhere. Anyone have ideas for how I can recover my ETH?