Pending for 24 hours with metamask

@Metamask Support What is going on!
I made a swap using the Metamask browser plugin at 4/1 6:18 AM
You took my token out my balance and charged me ETH gas fees
My status says: PENDING
My TRX says: Sorry, We are unable to locate this TxnHash

WHAT IS GOING ON!!!
It’s been almost 24 hours now!!! WHAT IS GOING ON

Welcome to the MetaMask Community @muskafella !! :fox_face: :rocket:

I am very sorry for the trouble with your swap. For your privacy & security, I’ve created a support ticket for you so we can better assist you. Please reply to the automated email with your public address and txid.

Thank you

Okay so I already put in a ticket 6 days ago. Ticket: 118529

You don’t reply at all to my ticket

Somehow you create a new ticket for my account yet THIS ISSUE WAS ALREADY SENT IN ON TICKET: 118529

WHAT IS TAKING YOU OVER 7 DAYS TO REPLY TO MY TICKET!!!

Hi - how do we create a ticket? I faced a similar issue where I canceled a transaction which cost a certain gas fee but did not recover the ETH spent in the transaction…