Problem with coinbase sent ETH didnt arrive

during the transaction to coinbase the ID verification popped up asking me to verify my drivers liscence…this it wouldnt do after 4 times trying it then allowed me back 24 hours later
where i did verify my ID but there was no ETH sent to my coinbase account
when i sent completed transactio hash i was just getting automated replys from coinbase customer support very suspicious theres no persons name attached to their customer support.