Send usdt to bw exchange

Hi, I sent some usdt from metamask wallet to bw exchange office, but it did not reach its destination, and the bw exchange team could not do anything for me, please help me?

Hi there @mahdidashti! Welcome to the MetaMask community.
I’m not familiar with BW exchange office.
Due to the nature of immutability on the blockchain, we cannot revert any confirmed transactions. Are you able to see this transaction as confirmed on a block explorer such as ?