Storage limited 2

Hello, how to remove the storage space limit error?
Is it possible to fix these bugs in the new updates?

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hi @Yamortezaali ,

Thanks for visiting the MetaMask community!

Would you be able to share a screenshot here so we can get a visual on what you’re seeing? If not, can you type out what the error is reading?

Thanks!

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در تاریخ یکشنبه ۱۵ مهٔ ۲۰۲۲،‏ ۱۷:۳۵ KBee via MetaMask <notifications@metamask.discoursemail.com> نوشت:

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Thank you @Yamortezaali !

Can you please share these two pieces of information so we can look further into this:

Your Android or iOS version

Your MetaMask app version

Thanks!

Android 8.0.0
Metamask 5.1.0

در تاریخ یکشنبه ۱۵ مهٔ ۲۰۲۲،‏ ۲۲:۴۶ KBee via MetaMask <notifications@metamask.discoursemail.com> نوشت:

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Thank you! Can you try updating your MetaMask app? There are more recent versions, are you able to update?

Also - confirming you have your secret recovery phrase written down before doing anything.

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No sorry. Whats Last version

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Hi @Yamortezaali ,

Sorry, I didn’t read your post right. 5.1.0 is the latest for Android.

@Yamortezaali ,

Can you put in a ticket with our Help Desk for this? I’m also sharing internally but for you to receive direct communication from support they’ll ask you for the best way to get back in touch with you directly.

To put in a Help Desk ticket go to support.metamask.io , click the large blue square bubble on the upper middle right side of screen (image below). This will connect you to a bot at first but click through answers and you should get to a live agent or be able to submit a ticket.

image

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What should I do now?

در تاریخ دوشنبه ۱۶ مهٔ ۲۰۲۲،‏ ۶:۲۸ KBee via MetaMask <notifications@metamask.discoursemail.com> نوشت:

Your metamask data are corrupted :grimacing: only reinstall the app will help you. I hope you have a metamask seed phrase.

I havnt this .

در تاریخ دوشنبه ۱۶ مهٔ ۲۰۲۲،‏ ۱۰:۲۶ Bobby via MetaMask <notifications@metamask.discoursemail.com> نوشت:

@Yamortezaali ,

Did you reach out to Help Desk and get a live agent?