你好 不要回复我咨询你们客服，客服解决不了
我钱包登入不进，下图的报错
知道怎么解决吗？
因为私钥没保存，看看能登录吗？或者什么办法找到私钥
这个办法可以找到吗？但是我找不到里面的文件夹
或 12 个字?可以翻译啊！要不让我登入钱包 要不怎么查找密钥？
In Windows 10 and 11, you should be able to find the location of the Vault by going to this folder location (you need to be able to see the hidden files) 
C:\Users\USER_NAME\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\nkbihfbeogaeaoehlefnkodbefgpgknn
3 Likes
Luigi给你发了文件所在的硬盘位置。
关于你的问题，不要卸载插件，要不然就登不进去了。试试下面的办法看有没有用：
- 重启浏览器
- 在扩展管理页面先禁用它，然后再启用
- 如果不是最新版，升级下（扩展管理页面 - MetaMask - 详情 - 更新）
2 Likes
说过了，基本的不用说，这些都知道，肯定不行
不是wind，是mac电脑，我看链接里有路径，但我电脑上按照路径没找到
有哪位 技术大牛帮我，看最上面的图片报错，怎么解决？怎么登录进去。
Try @shitou
Write in the search field:
nkbihfbeogaeaoehlefnkodbefgpgknn
How to access a hidden Library folder on macOS:
https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-Access-Hidden-User-Library-folder-on-Mac-OS.html
The difference between /Library and ~/Library on a Mac
You have to find it 
I don’t use a Mac, so I’m just guessing where is problem.
2 Likes
I also encountered such a problem;
I searched and found the location of nkbihfbeogaeaoehlefnkodbefgpgknn;
What to do next?
Hi @user942 when you found this folder 
In that folder you’ll see a file called 000003.ldb or something similar–the number doesn’t matter, you’re looking for .ldb files
For editing 
you can use for example the EmEditor Free program: https://www.emeditor.com/
Once you’ve opened the file, search for the word “keyring”.
There will be a dense block of text following it, which looks like this:
Read the part Manual extraction method
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Dear,
I have download the EmEditor, but when I open the file, there is a parsing prompt. How should I choose? Ihave tried all options, but it still shows garbled text. Please advis, thank you!
1 Like
Hi @user942 I use this 
do you have other files there besides 000005.ldb?
If you want, write to me on my telegram nick you can find it in my profile
https://community.metamask.io/u/Luigi/summary we’ll talk better there
1 Like
Hi Luigi,
Yes. I have other files. Below is the files list. But after open, still same shows garbled text. I have say hello with your telegram, hope your feedback. Thank you.
