Transfern FTM token issue

hi the support team,
Yesterday (May.02.2021, 21:09 UTC +7) i transferred FTM token from FTX exchange to my metamask wallet. the detail as below:

(Ethereum Transaction Hash (Txhash) Details | Etherscan)
i also created the help ticket with id #147078. however i don’t know the way to find and follow it.
Could you guys please help me check and solve this issue.
Sorry for any inconvenien.
i will follow this topic.
Kindly to contact me by email: