Unable to Load balance

Hi team,

I am tired of doing all trouble shooting.

I added custom token with correct contract address but it keeps coming up with unable to load balance. I can see the correct transaction on etherscan but it keeps coming up as unable to load balance.

mu iphone is latest version software. My Metascan is latest version. I uninstall and install the app again but still the same error. In fact, one of my coin which previously was showing balance is also now saying unable to load balance.

Someone help.