Unable to recover funds


I’m unable to find my tokens after restoring MM on my laptop.

Seed phrase, private key ok. network ok.

When i import the token contract, they display with an error message saying: “we had trouble loading your token balances. You can view them here” click on here then redirect to a eth scan while my token are on bsc.

When i check the address on bscscan, also, no track.

I don’t know what to do now, did someone experience the same issue?

Looking forward to your help

Thank you

Please make sure you have inputted the correct seed phrase for your MetaMask wallet and it is configured for the BSC network. Since the address shows that there are no tokens on bscscan, it is likely the incorrect address you are trying to access.

Please also refer to this article on our Knowledge Base for errors loading balances:


After trying several times your recommendations, I still not succeed to restore the accounts. I tried to add them as suggested in the link you’ve sent but still doesn’t work.

Please assist