I wanted to change my password so I did by adding the seed phrase but after logging in my main account (with the assets) were gone.
it’s not a imported account and I’ve tried to add several accounts manually.
In the portfolio it shows the account and says it’s ‘unowned’
Hi @Luigi,
Thanks for your response. That’s correct. Account 1 now has a different address. I’ve added multiple accounts to see if the right one appears.
Hi, @Maureen . I suppose you created your account (the current seed phrase) in 2021 or earlier, or perhaps early in 2022, right? Oh, maybe some other account (seed phrase) was created within this timeframe? I had a similar issue a while ago. There are two possibilities: “jump in” and “jump out”. It seems to be a synchronization issue. It could concern either a Google account or an iPhone account. That’s what I have experienced myself.
Do you think you could save your hard disk to an external drive now?
I will provide you with steps to try to recover your account. I’m not sure it will work, but it’s worth a try.
Do not hesitate to watch the YouTube tutorials I have provided in this guide. And feel free to ask questions if you have any issues. But please, give me feedback about whether it works or not. I would really appreciate knowing if all the long hours I spent editing this guide would help somebody!