Sorry I forgot to send you the link to the online customer service just now.
you can contact MetaMask’s support team for more professional help and advice at https://metamask.zendesk.com/hc/en-us
and then click Start a conversation
Once you click Start a conversation a live chat bot will appear on your screen. It will give you an automated response at first, but afterwards you should be able to contact the support team directly.
Don’t worry, I can understand your anxious mood. due to the time zone difference, the team has not yet had time to reply to you. Actually I don’t think it has anything to do with MetaMask, the wallet can’t stop people from transferring money to its address. Similar reminders are displayed on the exchange interface.
I really hope you can get them back 