Background connection unresponsive

Support General
1

**Description:**I am currently facing a “Background connection unresponsive” error on my MetaMask wallet extension.

Here are my system details:

  • Platform/Browser: Google Chrome on Windows (Intel i5-9300H CPU)

  • When it happens: The wallet gives this error and becomes completely unresponsive.

I haven’t tried reinstalling the extension yet because I want to make sure I don’t lose any data or access.

Has anyone encountered this issue recently on Chrome, or does anyone know a safe way to fix it?

Thanks in advance for your help!

Purpose:

Extension/Mobile/Both: pc

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Images/Attachments:

2

Hi! Before uninstalling and reinstalling MetaMask, make sure you’ve backed up your private key somewhere safe and offline.You can also try a few simple things first: completely close and reopen Chrome, make sure your browser is updated to the latest version, temporarily disable other extensions, or try running MetaMask in a different Chrome profile. If the issue still isn’t resolved after trying these steps, I’d recommend reaching out to the support team for further assistance

3

Hey there, sorry you’re experiencing this issue. This tends to happen more frequently on older systems, taking >10-15 seconds to be prompted by a “Background connection unresponsive” after a fresh install.

Is this the first time you’re experiencing this issue? Could you share with us your Extension version as well?

4

I don’t know my wallet address or private key.

5

If you need to find your seed phrase in files, see this page (Manual extraction method):

You need to find the folder C:\Users\USER_NAME\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\nkbihfbeogaeaoehlefnkodbefgpgknn

You need to be able to see the hidden files.