Can't See ETH tokens in MM Wallet

Support NFTs
1

Hi,

Can anyone give me some guidance on this issue.

I transferred Eth from another wallet to MM Account with an Eth address.

The MM account that the Eth was transferred to has two selected tokens, Floki and USDT, both on the Eth Blockchain.

Initially, I saw the total Eth sum populate the MM account, and then shortly disappear. Looking through the MM Wallet, other All Eth Accounts have since disappeared.

How can I recover the Eth and Accounts?

Thanks in advance.

2

Hi, if you look up your account’s public address on https://etherscan.io/ do you see the tokens at your wallet address? Do you see any possible unauthorized OUT going transactions there?

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3

Hi Coffee7643

Thanks for your reply.

WRT:
“.. look up your account’s public address on -etherscan.io - do you see the tokens at your wallet address?”

Yes, the blockchain states the tokens have hit the correct target eth address.

“Do you see any possible unauthorized OUT going transactions there?”

I don’t see any unauthorised transactions. The Blockchain states the transfer is successful.

Is it possible to nudge the tokens to the eth address?

Again thanks in advance.

4

My pleasure, here to help. If the tokens show up at your public address on etherscan make sure in MetaMask you’re on the same account with the same address and follow this article to import (display) the tokens in your wallet please How to display tokens in MetaMask | MetaMask Help Center

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5

Hi Coffee7643,

Thanks for post.

I followed the, “How to display tokens” and am not able to access Ethereum tokens to import. Also I checked all other accounts in my wallet and all other Eth addresses have disappeared. Only Eth and not other ERC20 tokens.

I opened the Accounts link to the “View on Explorer” online blockchain and clicked on “Assets”. The Eth is populated in both the “Value” and “Amount” tabs. However, it does not have any details in the “Contract” tab as it is blank.

In the address “Assets” window, It shows FLOKI in the same account and it clearly shows the FLOKI “Contract” address as well as “Value” and “Amount”.

It could be there’s a glitch somewhere in the system. Is there a wallet reset process?

Thanks again

6

It would be best if you contact Support team at https://support.metamask.io/ and click Start a Conversation

Once you click Start a Conversation a live chat bot will appear on your screen. It will give you an automated response at first, but insist and you should be able to contact the support team.

2 Likes
7

Thank you xf0707.

I will do that.

Thanks again!

1 Like