ETH bought via Transak is still missing after 10 days

Hi Everyone,

10 days ago I bought some Eth via Transak.

The transaction was successful as shown here:

I can see it in Optimistic Ethereum here :

But, when I view in Etherscan, there is no corresponding transaction.

and the fund never make it in my Metamask Wallet.

Can anyone please help me on this, I have emailed both Transak and Metamask support. Transak replied and said they have transferred the Eth, but Metamask still havent reply until today.

Thank you


Hi Amir @amirshark your ETH not on Ethereum Mainnet network :point_down: you have to add a network Optimistic Ethereum

Click :point_right: :gear: Settings - Networks - Add Network

Network Name: Optimistic Ethereum
ChainID: 10
Symbol: ETH
Block Explorer URL:

Click Save button :white_check_mark:

BE CAREFUL :slightly_smiling_face:

1 Like

thank you sir!

Alright I will be careful.


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