Assuming this is Wrapped Bitcoin (wBTC) in your MetaMask wallet, this means that your BTC is an ERC-20 token that is a part of the Ethereum network. Because of this, you must send your Bitcoin to Coinbase Wallet as an ERC-20 token on Ethereum.
Hopefully that explanation helps, and here is also an article on our Knowledge Base for more information:
It may be that you cannot send to any external wallets right now because you do not have ETH in your account to pay for the gas fees. You can for sure send a screenshot of your network settings, and I can take a look.
No need to worry about if I’m busy or not, that’s what I’m here for
However, if you would like to submit a ticket to our support team for any issues, you can do so here: https://metamask.zendesk.com/hc/en-us and click Start a Conversation
thanks for your response and the information that you provided!
Attached are screenshots of my network settings. I’m just wanting to know if everything looks okay or is something slightly off. Just at a glance. Also if everything looks okay I’ll open a helpdesk ticket so they can look further.
BTC network cannot actually be added as a custom network into MetaMask. The network settings you have inputted is actually data from other networks. For example, Chain ID 97 is for the Binance Smart Chain Network.
You can read over these articles in our Knowledge Base for more information:
A friend of mine gave me his info a few days ago to help me correct this issue. She said he helped her friend and that he’s a private contractor with Metamask. He’s asking for a fee to resolve the issue. He said there were errors on my account that he can resolve.
The following is my email to him and his response:
Earlier we sent you a message about why you are unable to withdraw but we believe you didn’t get it
Well we will have to resend the message so you can get back to us with the vital information
Welcome to MetaMask your largest wallet address ever.
Noticing that you are finding it hard to transfer your current bitcoin on your wallet and this is because we found out that your current wallet has some traces of inappropriate activity so we decided to not allow any Transaction done till we get a full verification of your identity then we can allow you access your bitcoin
The bitcoin is Successfully received by us and it’s safe on Your wallet your start up signing wasn’t completed and it made your account not fully valid for the large amount sent to you all at once.
Send us a passport of yourself
A copy of your drivers license
And your Full Address
Kindly reply us so we can get started on how to release your funds to you thanks for choosing MetaMask
First you need to find out where the BTC token.
When you see your BTC token here https://etherscan.io/ is on the Ethereum network
When you see your BTC token here https://bscscan.com/ is on the Binance Smart Chain network
I noticed for some reason my BTC and ETH wallet addresses are the same in Metamask. (Some kind of way this automatically happened when the wallet was originally created 3 weeks ago). The addresses are below.
How can I correct this issue?
Also thanks for all the support and feedback I’ve received over the past few days.