If you are missing tokens, or believe you are missing tokens, the first thing to do is to check the etherscan page of your account to make sure you are not just experiencing a display issue.
You will see all your token balances here, along with a list of transactions. If you see the tokens you are expecting to have in your dropdown, along with the ETH in the main balance section, then you can open a support ticket and we’ll help you troubleshoot the issue via email, or you can try some of our trouble shooting tips regarding locating tokens, both in the forum here, and in our knowledgebase.
If you see that your tokens are missing on etherscan, and you see unauthorized transactions in your transaction history on etherscan (i.e. sending of tokens out of your address that you did not authorize), please open a support ticket immediately, and provide us with as much detail as possible:
- What transactions are unauthorized (etherscan links or the transaction hashes themselves in plaintext)
- Any clues you may have as to what happened, or strange web interactions you may have had prior to compromise
- Your state logs
- results of a scan of token allowances via TAC
Providing more detailed information to us in your initial email helps us to assist in investigating faster and more comprehensively!