Ledger connection issue account greyed out

I’ve managed to get to the point where I’ve connected to ledger live (with difficulty) and got to where you select your account.
my account isn’t in the ledger live list so I switched to “Legacy (MEW / MyCrypto)” where my account is visible but greyed out so I cant select it continue to move on.

this connection issue is really F#$%ed . I dont know if it’s google or metamask’s doing but this needs a better solution and pronto.
Not being able to access or move funds is totally unacceptable.!!!