Metamask doesn't start in Firefox and wallet can't connect to swap sites

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In Firefox, MetaMask doesn’t start. I can click on the icon but I only see a circle turning around. I cannot connect my wallet to swap sites as well. Any idea what I can do?

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Please ensure you’re using the latest version of mm wallet: https://support.metamask.io/hc/en-us/articles/360060268452-How-to-update-the-version-of-MetaMask

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Do you have MetaMask seed phrase?

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4

Yes, I have the 12 word phrase.

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Should be the latest version. No updates available. Thnx

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6

So try to uninstall and install it :crossed_fingers:

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I tried. I uninstalled and installed it. It gives me another wallet address and the wallet is empty. Mine wallet was not empty…

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So that’s bad :roll_eyes: don’t you have any other seed phrase?

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I have the account address and the 12 word phrase. That is it. Would that be enough?

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See here on our Knowledge Base:

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