Never recieved my USDT

I need some help please. 4 weeks ago I sent 606 USDT from my metamask wallet to Kucoin exchange on the BSC chain. It has never arrived. Is there any way to find out where the money is? Is there any other info you need from me?
Thank you

Hey @Thomas455, welcome to the MetaMask community! :fox_face:

Did you choose the BSC address for USDT on KuCoin? If the token was sent to the wrong network, then you can contact the KuCoin team to see if there is anything they can do for you.

No, my usdt in metamask was on BSC, but ERC20 on Kucoin. I would really like to find my money.

If the token was sent to an ERC20 address on KuCoin but your USDT was sent on BSC, then unfortunately those tokens are lost and cannot be retrieved. Tokens cannot be sent directly from network to network.

I would contact the KuCoin team to see if there is anything they can do for you.

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