MetaMask Ticket #99090
I do not want Rooshee (MetaMask) to deal with this ticket anymore. I’ve asked politely for him/her to transfer this case to a senior support assistant. He/she has been very unhelpful, and the questions and suggestions they make are frankly, ridiculous. So far, they’ve asked me to 1.delete, re-add token. 2. They’ve asked if my MM address is really my address. 3. They’ve noticed I have no balance in my MM wallet, and 4. asked if I have the latest MM version ( I do, 9.2.0). Then they say they don’t see any rari in my account!
This is what I have done so far: I have deleted and re-added the token many times as a custom token. I have closed the wallet and re-created it with my private keys. I’ve also reset the account in order to see if the balances appear, to no avail. Therefore I no longer have any transactions in the Activity section. The rarible token icon is visible, but with a zero balance. This is an error of the MM wallet. The contract address of the token I bought is: 0xd07dc4262BCDbf85190C01c996b4C06a461d2430. The address of my MM wallet that it was sent to is: 0xd60192E000ccB592c1FBb5C8F75788a95B7aD210. The link to the transaction on Ethplorer provided by MM in the screenshot is: 0xd60192E000ccB592c1FBb5C8F75788a95B7aD210 - ethereum address history, charts and balances explorer - Ethplorer. The transaction address is: 0xedf9fbcf691727068c9fd67f018bc7db73eacdbc198ad48f11cc75fe8baaa1d3 .
I have also installed the app on my mobile phone and added the token as a collectible. The NFT appears, but the token is listed with no balance. With no balance, you cannot do anything with the token.