I initialized (formatted) the computer, but I don’t know because I didn’t save the secret recovery phrase I know the wallet address because I have a transaction record and I know the password, is there a way to restore my wallet?
Hi friend @user3571
Normally if you’ve forgotten your 12-word Secret Recovery Phrase, you would use the Vault Decryptor to recover the wallet, but since you have formatted your computer, then that makes it more difficult. I believe the first step would be to recover the data and then use the Vault Decryptor, but I am not an expert on this field so I would strongly suggest that you get in touch with the MetaMask support team before doing anything so that they may guide you.
Best regards
2Cu4
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Please reach out to MetaMask Support.
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Visit : https://support.metamask.io/
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Click the large blue “start a conversation” bubble in the upper middle of page, looks like this:
- This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent.
Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation.
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