Description:
Solaxy - la connection entre Solaxy et MetaMask non faite
Purpose:
Hello!
I bought Solaxy in pre-sale, but I can’t see my pre-purchased tokens in MetaMask.
Can you help me?
Thanks in advance,
Sincerely
Extension/Mobile/Both:
Both
Images/Attachments:
Quand j’ai fait mon achat sur Solaxy, quelle minute ensuite j’ai du voir le nombre de jetons pré-acheter. Mais depuis une semaine, je n’arrive plus à les voir sur le site solaxy.
Pouvez-vous m’aider ?
Hi @Etienne_et_Heloise thank you for sharing the details, Just to confirm, when you mention that it was a pre-sale, are you sure the tokens are already on the chain? Did you receive a transaction hash to confirm that you received the tokens through the network you are using? Which network are you using?
In case you need further assistance, please contact the support team at https://support.metamask.io/ and click the Contact Support button This will connect you to a bot at first, answer some questions and it will open a conversation for you with a live agent.