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January 31, 2024, 11:49pm
2
Welcome to the MetaMask community.
You will need to provide your wallet address for us to make enquiries, if privacy is a concern, please contact our support staff.
Please reach out to MetaMask Support.you’ll get a more comprehensive answer there
Visit : https://support.metamask.io/
Click the large blue “start a conversation” bubble in the upper middle of page, looks like this:
[image]
This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent.
Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation.