Please reach out to MetaMask Support.you’ll get a more comprehensive answer there
- Visit : https://support.metamask.io/
- Click the large blue “start a conversation” bubble in the upper middle of page, looks like this:
- This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent.
Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation.