after i enter the 12 phrase words, successful. but my account become new. all my assets was gone. Can you help me about this please. all the crypto was gone in my account.
where did you enter the 12 phrase words?
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Sorry to hear this has happened.
The next steps are to contact the support team. Please refer to this post here:
If there have been any transactions in your wallet that you did NOT confirm, it may be that your wallet has been compromised.
If you believe this is the case, please submit a ticket to our support team at
https://support.metamask.io/ and click Start a Conversation
[Start a Conversation]
A live chat box window will then automatically appear on your screen where you may contact the support team.
It is best practice not to discuss a compromised wallet on the community forum. For your privacy …