Where is my token? all my assets was gone after enter the 12words

Support Backup / Restore / Import
1

after i enter the 12 phrase words, successful. but my account become new. all my assets was gone. Can you help me about this please. all the crypto was gone in my account.

4

where did you enter the 12 phrase words?

1 Like
5

Sorry to hear this has happened.

The next steps are to contact the support team. Please refer to this post here: